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At The Leather Maker, we believe your satisfaction is our number one priority. If for any reason you’re not completely happy with your purchase, we’re here to help. You can easily return or exchange your item within 30 days of receiving your order, as long as you inform us within 3 days (72 hours) of delivery.

We want to make sure you have a smooth, hassle-free experience with us, and we’re committed to providing you with all the support you need. Here’s everything you need to know about our return and exchange process.

How to Inform Us

To begin a return or exchange, simply notify us within 3 days (72 hours) of receiving your order. This quick notification ensures that we can process your request efficiently. After this 3-day window, the item will no longer qualify for return, refund, or exchange, so it’s important to reach out as soon as possible.

Once we’ve been notified, you’ll have up to 30 days from the delivery date to return your item. Here’s how to get started:

  • Send us an email at info@theleathermaker.com.
  • Include your order number and the reason for your return.
  • Our customer service team will respond within 24 hours to guide you through the next steps.

What Qualifies for a Return?

To ensure that your return is processed smoothly, please make sure the item meets the following criteria:

  • Original Condition : The item should be unused, unworn, unstained, and in its original condition.
  • Original Tags and Packaging : All original tags must still be attached, and the item must be returned in its original packaging.

Please take care of the jacket until it reaches us. Any damage caused during return shipping may affect the eligibility for a refund or exchange.

Important Details to Note:

  • Returns will not be accepted if the tags are removed.
  • Custom or personalized jackets are not eligible for return, except if they arrive damaged or defective.
  • If you’ve ordered multiple sizes of the same jacket, we cannot accept returns or exchanges, as this policy is often misused. We recommend double-checking our size chart before making your purchase.

How to Return Your Item

Currently, all returns must be made through our designated drop-off location. We do not accept returns via mail or in-store at this time. This ensures a quicker, more secure process for both you and us.

If you are unable to visit the drop-off location, please let us know, and we’ll explore the best possible solution for your situation.

Who Pays for Return Shipping?

As a customer, you will be responsible for return shipping costs. The shipping cost will depend on the size and weight of the item you’re returning. However, there are exceptions:

  • If the item is defective or damaged upon arrival, we will cover the return shipping costs.
  • If your return is due to a product defect, we’ll take care of the return shipping charges.

Refund Conditions

If you wish to request a refund, please keep in mind the following conditions:

  • Refund Requests: You must submit your refund request within 7 days of receiving your order.
  • After 7 Days: Beyond 7 days, we will only accept exchanges or returns as part of our 30-day return policy.
  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Stripe Processing Fee: If your refund is approved, we will deduct the Stripe processing fee from the refunded amount.
  • No Restocking Fees: We do not charge restocking fees, so you’ll receive the full refund (minus any applicable fees).

When Will You Receive Your Refund?

Once we receive your return and inspect the item, we will process your refund within 5–7 business days. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.

You’ll receive a notification by email once your return has been inspected and approved. If there are any issues or delays, we’ll keep you updated every step of the way.

Our Quality Assurance Process Before Shipping

At The Leather Maker, we take pride in our craftsmanship. Before we ship your jacket, our dedicated quality assurance team thoroughly inspects the following:

  • Colour: To ensure the shade is consistent and accurate.
  • Stitching: To guarantee all seams are strong and neat.
  • Leather Quality: We only use the highest-quality leather, which is carefully checked for texture and durability.
  • Size and Fit: We make sure your jacket is made according to the correct size and pattern specifications.

Despite our careful inspection, we understand that sometimes issues may arise upon receipt. If you notice any discrepancies or defects after receiving your item, don’t hesitate to reach out to us at info@theleathermaker.com. We’ll resolve your concerns as quickly as possible.

No Exchanges After Delivery

Once your order has been delivered and you’ve signed for it, no changes can be made to the item (such as size or colour). Please double-check all order details before confirming your purchase to avoid any inconvenience. We’re always here to help with size or style advice before you buy, so don’t hesitate to reach out if you need assistance.

Need Assistance? Get in Touch

We’re here to assist you every step of the way. If you have any questions about returns, exchanges, or anything else, don’t hesitate to contact us. Our customer service team is always happy to help.