Your sales receipt is emailed immediately after purchase to the email address you provided at checkout. You can also view and download all your receipts anytime by logging into your account and visiting the Orders section. If you checked out as a guest, simply contact our support team with your order number and we will resend your receipt right away.

Returns are simple and hassle-free. You have 30 days from delivery to start a return. Email us at info@theleathermaker.com with your order number and reason for return. We will send you a prepaid return label within 24 hours. Once we receive the item in its original, unworn condition, we will process your refund within 5-7 business days. For more details, visit our Refund & Returns Policy page.

Most out-of-stock items are restocked within 2-4 weeks. Since every piece is handmade by our artisans, production timelines can vary based on the style and leather availability. We recommend using the Notify Me option on any out-of-stock product page — you will get an email the moment it is back in stock. For popular styles, we often open pre-orders so you can reserve your size in the next production batch.

We offer free worldwide shipping. That includes all 50 US states, Alaska, Hawaii and US territories, the United Kingdom, and every other country we deliver to — with no shipping charge at checkout. During checkout, you will see available shipping options and estimated delivery times for your location. US orders typically arrive in 5-7 business days after production. International orders take 7-14 business days depending on customs processing. For full details, visit our Shipping Policy page.